Last updated: 17 November 2025

Website: https://professionalpaintperfection.com.au

At Professional Paint Perfection, we take your privacy seriously, almost as seriously as we take surface prep. We don’t sell, trade, rent, or play pass-the-parcel with your personal information. This page explains what we collect, why we collect it, and how you can access or request removal of your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you’re not into long pages, here’s the short version:

We collect only what we need, we use it to provide services, we protect it, and you stay in control of your data.

1. What Information We Collect

We may collect the following information when you interact with our site:

• Name and contact details when you submit a form or request a quote

• Comments or messages you send us

• Website and device information (e.g., browser type, IP address) for security, analytics, performance, and spam prevention

• Uploaded photos or files (e.g., room photos, colour references) if you send them

If you leave a comment, we collect the information shown in the comment form, your IP address and browser details to help with spam detection.

If you upload images to the site, please remove EXIF location data, as others could potentially download and extract it.

2. Cookies (Not the Tasty Kind)

We use cookies to make your experience smoother, for example remembering your details when you come back.

You’re free to disable cookies through your browser settings, but some parts of the site may not work the way they should (like a paint job without primer).

3. Embedded Content

Pages on this site may include embedded content from trusted providers such as YouTube, Google, Instagram, or supplier sites.

These external sites may collect their own data or use tracking tools as if you visited them directly.

We don’t control those platforms, so check their privacy policies if you’re concerned.

4. How We Use Your Information

We use your information to:

• Respond to enquiries or quote requests

• Deliver and improve our services

• Prevent spam and maintain site security

• Provide receipts, records, or follow-up information

• Comply with Australian legal requirements

We only collect information that is reasonably necessary for our business as a painting service provider, in accordance with the Australian Privacy Principles, 3 — Collection of solicited personal information.

5. Disclosure of Personal Information

We may share your information only when necessary, such as:

• With trusted service providers (e.g., website hosting, email providers, spam detection tools)

• When required by law, regulation, or court order

We do not sell data to marketers, advertisers, overseas companies, or anyone trying to sell you “crypto-energy-paint NFTs”.

6. Data Storage, Security & Retention

Your information is stored securely using reputable systems that align with APP guidelines.

We retain personal information only as long as reasonably necessary for business, legal, or administrative purposes.

If you leave a comment, it may be stored indefinitely for context and moderation.

7. Your Rights (Yes, You Have Them)

Under the Australian Privacy Act, you may:

• Request access to the personal information we hold about you

• Request corrections or updates

• Request deletion where appropriate and lawful

• Ask questions about how your data is handled

To request access or changes, contact us using the details below.

8. Contact Us

If you have a privacy question, concern, request, or just want to check we’re real humans:

Professional Paint Perfection

Email: info@paintperfection.com

Phone: 0408 208 992

Location: Canberra & Queanbeyan, Australia

9. Changes to This Policy

We may update this policy from time to time to reflect website improvements, new legal requirements, or better explanations (we’re always refining things, it’s kinda our thing).